Bricleir | Looking for a Help Desk Alternative
Bricleir

The leading market network connecting organizations with the best builders and backers of innovation.

View Bricleir's profile

Looking for a Help Desk Alternative

Author: Bricleir
Closed on January 31, 2021
Network Request Description
A Global 2000 Retailer in the network is looking for an alternative global service desk solution – one with global experience, an innovative and cost-effective offering, along with a proven track record working with Global 2000 / Fortune 500 clients. We're open to later-stage startups or larger vendors. 

Needs:
  • More cost-efficient than solutions like DXC
  • Refined customer service for internal teams (help desk)
  • Multiple language service options for a global retailer
  • Channels:
    • Voice
    • Self-service
    • Text
    • Chat
  • Services:
    • Knowledge base
  • Insights:
    • Reporting

Customer service scenario:
  • Store employee has a problem with PoS, calls current help desk solution and gets sub-par service
  • Store employee has a problem with inventory management and receives poor support from current help desk solution chatbots

Comment below with suggestions or apply with your solution and our point of contact will be in touch. 

Request Type: Service/Vendor Suggestion Needed

Status: Closed - Jan 31, 2021

Public

You must log in to respond to this network request.

Comments

Diana Stepner
VP, Product Management - over 1 year ago
Hi! Here is a startup that could be worth evaluating -- https://www.glia.com/ 

Reply